Our Services

Clinical Mobility vendor-neutral services offer objective counsel for optimizing wireless medical devices and networks

Clinical Mobility services ensure that healthcare delivery organizations of every size have reliable wireless connectivity. We align your wireless infrastructure, mobile devices, and security so that your clinicians and guests enjoy excellent connectivity–every device, in every location, every time.

Wireless connectivity for healthcare delivery organizations is extremely complex. Keeping hundreds of devices and thousands of square feet of wireless network operational can be a losing battle for IT teams. Healthcare delivery organizations need technical alignment to function reliably. Unfortunately, no one product vendor can prescribe standardization across the deployment. It has been a problem without a solution until Clinical Mobility was formed in 2015.

Why Clinical Mobility?

Clinical Mobility is vendor neutral and therefore our wireless experts, with deep experience in healthcare, are in a unique position to provide independent, objective counsel to your organization. Our experts have deep career experience in healthcare. Our comprehensive wireless services are delivered by experts that also have deep experience in healthcare. Each service may be purchased individually or as a custom package that maps to the needs of your organization.

Our customers report that working with Clinical Mobility has given them control over their wireless investments. With reduced production issues that impact clinical workflow and sap their IT teams, IT staff and clinicians are more productive with increased uptime and reliability of their network. CIOs can now make decisions about growth and investments with confidence, based on actual network configuration and data. And perhaps most importantly, patient satisfaction has increased as services and information are more readily available on-demand.

Clinical Mobility Services for Healthcare Delivery Organizations

Category Service Description
Infrastructure Design: RF Infrastructure Design This service package is the foundational component to every wireless network. The services performed in this phase scientifically determine each wireless access point (AP) location to ensure maximum reliability. Clinical Mobility has exceptional and industry leading practices for designing healthcare radio frequency designs.
Network Architecture & Design This end-to-end process begins with identifying business problem(s) needing to be solved and subsequently the business requirements and functionality that must follow.

Clinical Mobility exclusively specializes in healthcare so we know the use cases, functionality, applications, devices, and regulatory requirements that must be met. We ensure alignment with clinical and business objectives by engaging key stakeholders across the organization.

This package includes the development of your master plan and multi-year mobility roadmap in the form of a High-Level Design (HLD).

Infrastructure Engineering: Software & Configuration Wireless networks have thousands of potential points of failure. Bugs in hardware and software can be triggered by even small decisions or changes to the network, client devices, security architecture, and more.

With the guidance of an HLD, the critical work of engineering and implementing a wireless network can be completed optimally. This process requires a deep background with infrastructure vendor equipment, client device vendor equipment, and of course, in-depth knowledge of IEEE 802.11 wireless protocols.

The Infrastructure Engineering service digs deep into your network to thoughtfully determine software versions and configuration details for infrastructure, devices, and security. We develop our engineering recommendations in accordance with our Network Architecture & Design phase or we can work with your high-level design if it exists.

Expert Remediation Today, many healthcare delivery organizations are struggling with an unstable wireless infrastructure. Clinical Mobility’s Expert Remediation services leave no stone unturned in identifying actual and potential points of failure. Let us help you with your existing wireless implementations to root out the bugs and processes that caused reliability and performance problems.

We have never found a problem that we could not solve.

Clinical Mobility does not resell wireless networking equipment and our goal is to help you get the most out of your existing investments.

Devices: Large Device Rollouts Launching a large number of devices simultaneously requires careful planning and preparation. Clinical Mobility will reduce your exposure and potential points of failure with an assessment and recommendations, including:

  • Use case and feature validation
  • Security assessment and implementation
  • Reliability, security, and performance testing
  • Optimization of network infrastructure (if necessary) to ensure maximum reliability and performance
  • Maintenance plan recommendations to ensure that processes and guidance are established to maintain reliability.

We can also help by managing the IT-to-business role and equipment vendor collaboration with your internal teams.

When large device rollouts are poorly handled, the organization will waste money and time. This service lowers your implementation costs while ensuring critical security measures are taken. And it will lessen the burden on IT staff so they can remain focused on the core business.

This service is an essential insurance policy for large investments and device rollouts.

End-user Device Standardization

This service is optimally paired with Large Device Rollouts package

Device standardization is completed by Clinical Mobility Labs, the only independent center of excellence for wireless medical device testing. Our technicians have experience with hundreds of medical devices and can solve any technical challenge, no matter how elusive.

Many customers select this service in conjunction with our Large Device Roll-out. While our Large Device Rollouts package has a strategic, organizational focus, the End-user Device Standardization package involves infrastructure and security engineering, including:

  • SME review of your infrastructure and security design and configuration.
  • Development plan for the best course of action to maximize reliability and security.
  • Software/firmware testing and selection.
  • Testing of intended device use cases and determining optimal device and infrastructure configurations.
  • Deep analysis of wireless protocol behavior to inspect for performance and compatibility anomalies.
  • Creation of a simplified maintenance strategy (MDM/vendor-proprietary/other methods).
  • Review and optimization of existing processes and staff.
Expert Device Remediation Most healthcare delivery organizations currently have hundreds of different wireless devices. Each one with its own unique operating system, configuration, and drivers – all of which require regular updates. It is a level of complexity that few IT teams have the bandwidth to manage.

Clinical Mobility’s Expert Device Remediation services can transform your organization from reactive – wasting precious staff time fixing bugs – to proactive with a plan and process for optimal device maintenance. Your devices can and will work properly in myriad environments.

More than technology experts, we are also experts in healthcare compliance & regulations as well as clinical use cases so you can be confident that your devices will also have optimal policy-based, compliant security, and data management.

Mobile Device Management & Enterprise Mobility Management Your devices must be secure to ensure the integrity of patient and business information. Your device management must be built on an enterprise architecture that adapts to user needs yet scales to the enterprise.

The Clinical Mobility team can help you define access and operational standards across your mobility portfolio for any device (smartphones, ruggedized, tablets, etc.) or governance model (personal / corporate owned, dedicated / shared devices). When this service is complete, the data on your devices, no matter the source (including data in the cloud), will be securely stored and safe from unwanted exposure.

Our Enterprise Mobility Management service includes Mobile Device Management architecture, remediation, and “Day 2” support. Clinical Mobility provides an in-depth look at the organization’s people, processes, and technology and then provides a customized support solution to complement existing IT resources.

The final deliverable is a solid, scalable MDM architecture and a comprehensive 24×7 support strategy that allows IT to meet the demanding needs of their mobility customers.

Smartphone Readiness Assessment The Clinical Mobility team are experts in the deployment of smartphones for clinical communications. Because smartphones are now so pivotal for digital health and clinical workflow, persistent issues with smartphone reliability present a significant risk to patient care. These performance issues can cost your organization millions of dollars of wasted investment and can impede project success.

Our Smartphone Readiness Assessment will provide your organization with a gap analysis, including specific recommendations to maximize reliability and performance. This program can be completed in just a few days and provides rich information on the operation and security of your smartphones in myriad environments.

Wireless Security: AAA Design & Remediation No other company knows the ecosystem of clinical devices, security, clinical workflows, regulation, and other technology better than Clinical Mobility. We offer expert AAA (authentication, authorization, and accounting) design and remediation services.

We can help you devise a strategy that will ensure that every device and user has all the access and only the access that they need. Working within your existing access control system, we can help you fix and streamline your current processes.

If your current AAA architecture is outdated or has never been implemented to its full capability, then let us enable your organization to adapt to modern security practices and increased medical device, IoT, and end-user device growth.

Public Key Infrastructure (PKI) Every healthcare delivery organization should maintain digital certificates for wireless authentication. It is a fundamental part of your security system. We often find that if a PKI exists within an organization it is rarely updated, usually under-architected, and not enabled for the scale needed to deploy and manage digital certificates on every wireless device in your organization. What is more, under-architected PKI systems leave healthcare delivery organizations vulnerable to unwanted system access, attack, and even severe risk to reliability.

Clinical Mobility designs, engineers, and tests PKI for maximum security and scalable deployments. We can optimize your authentication and encryption, and build your architecture to create, manage, distribute, use, store, and revoke digital certificates.

Policy-based Access or Network Access Control (NAC) Each device type on your wireless network must have clear access policies. Once policies are established properly, they should then be applied to network segmentation and device and application identification. Your policy must be developed with a clear understanding of the clinical and business aspects of the end-user requirements and functionality.

Clinical Mobility quantifies prominent use cases, user types, and requirements that are crucial for a successful NAC deployment. Depending on the breadth and depth of the device function, these policies can become very complex.

Most healthcare delivery organizations will need at least some level of customization per device, but rarely have the time and resources to do it. Clinical Mobility has worked with thousands of devices in hundreds of different clinical environments. We can identify, design, adapt, and remediate policy-based access for even the most complex use cases.

Other Services: Mobility Scorecard The Clinical Mobility Scorecard provides a CIO-level view of your wireless maturity. It measures, benchmarks, and documents areas of strength and weakness in design, technology, operations, processes, maintenance, and more, and includes recommended remediation to improve alignment.

Begin your engagement with Clinical Mobility with a Mobility Scorecard. With this process, we can help improve the effectiveness of current and future mobility initiatives and put you on the path to leveraging technology to improve clinical outcomes.

Clinical Communications Planning & Consulting Clinical Mobility Clinical Communications is a comprehensive solution for mapping wireless connectivity to business goals. The next wave of digital health is not greater electronic medical records (EMR) adoption, but rather how EMR data is incorporated into clinical workflows that are easily accessible on a mobile device at the point of care.

A high-functioning wireless network with reliable devices is the backbone of your digital health strategy. Let us help you create the plan for your clinical communications rollout by identifying your organization’s requirements and forming an actionable execution plan.

This service is ideally completed early in the planning process so that it can be leveraged for making vendor selections.

Real-time Location Services (RTLS) Most healthcare delivery organizations have hundreds of mobile assets and wireless devices moving around the organization. The inability to locate the correct equipment at the right time delays patient service and can even impact treatment outcomes.

Without RTLS, healthcare delivery organizations will face increasing rental expenses and other costs associated with under-used equipment. Investing in an RTLS solution attacks the rental problem with direct, tangible ROI that can be measured monthly.

Clinical Mobility can help you implement real-time location services for every device and put a stop to the endless search for equipment.

Vendor Selection Scorecard The product vendor selection process is often wrought with uncertainty. Healthcare delivery organizations need a more scientific, holistic approach. Unfortunately, no one vendor has a 360-degree understanding of your organization and that leaves healthcare IT professionals in a tough spot.

Clinical Mobility maintains firm vendor neutrality and we do not resell any wireless technologies. Therefore, we are uniquely qualified to help you determine what solutions are right for your organization today and in the years to come. Our Vendor Selection Scorecard eliminates the guesswork from the process. Having worked for HDOs ourselves, we know how political vendor selection processes can be and we can drastically reduce this problem.

Make your selections with confidence using an objective, quantitative analysis based on your unique configuration and business goals.

Business Case Development Our Business Case Development service provides strategy and roadmap planning to identify your unique challenges. It includes research of existing processes, development of objectives and business outcomes, determination of key requirements, and modeling outcomes. Services include but are not limited to, proofs of concept, identifying phases and milestones, staffing, and alignment to key business requirements. We can also help you identify and model all the recurring and non-recurring costs.
Organizational Change Management for IT As organizations change and grow, leadership must consider how best to use all the assets at their disposal, including staff. Projects and processes that once made sense, may no longer be optimal as patient service needs change. Technologies become outdated and IT professionals are constantly re-skilling.

Clinical Mobility can provide independent, objective advice on how to best apply your most valuable assets – your team. A thoughtful process for organizational change management will help you prepare for evolving business needs and the opportunities that new technologies provide for better patient service.

Clinical Mobility Labs: Lab Testing & Device Certification Clinical Mobility Labs is the only center of excellence for testing medical-grade devices in the healthcare industry. We conduct a thorough and independent examination of medical devices to ensure they meet clinicians’ standards, regulatory requirements, and organizational policy. Services include analysis of infrastructure design, device configuration and performance in situ, RF, wireless security, device logs, and more.

For more information, go to Clinical Mobility Labs.

Wireless for Healthcare: A Technical Guide

Don’t miss this in-depth technical whitepaper written by Clinical Mobility CEO Shawn Jackman.
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